Where do I add my special requests?

You can add a special request as part of the order process. This request will be passed to the Travel Provider. There is no cost but the request cannot be guaranteed. If your request is essential you should speak to our Sales Team prior to booking. Please call on 0844 414 5340 and a member of the Sales Team will be able to help you.

Do you provide any emergency support during my holiday?

If you have a problem during your holiday please refer to your voucher for the appropriate steps to follow. If you do need our immediate support please call us on 0844 414 5340

I haven't received an email confirming my booking.

If you haven't received a Booking Confirmation email please log into My Account. If your order is confirmed, you will be able to print all travel documents. If you need any assistance please call us on 0844 414 5340 and a member of the Customer Service Team will be able to help you.

I've booked transfers. Will somebody meet me at the airport?

Please check your Transfer Voucher for details regarding your pick up. If you need further assistance please call us on 0844 414 5340and a member of the Customer Service team will be able to help you.

I haven't received any travel documents yet.

If you haven't received a Booking Confirmation email please contact us via My Account and we will check your booking for you. Alternatively call us on 0844 414 5340and a member of the Customer Service team will be able to help you.

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